The questions we get asked most. If yours is not here, write to us at mavenshop.contact@gmail.com — we answer Monday to Saturday.
Can I have my name, number and badges printed?
Yes, on every shirt. On the product page, under Name & Number, you can either pick a player from the club's current squad — printed with his real number — or print your own name and number instead. Names take up to 15 characters, numbers up to 2 digits.
You can also add badges, where the competition allows it. The ones available for each shirt are shown on its product page — the league badge, the champion badge, or the European ones. Some cannot be worn together, because a match is either a league match or a European one; when a badge does not go with the one you have already chosen, it is greyed out.
Can I return a shirt with my name on it?
No. A shirt printed with a name, a number or badges is made for you alone and cannot be sold to anyone else, so it falls outside the 30-day return period. That is why we show you the printing on the shirt before you buy — please check it carefully.
This does not affect your rights if the shirt arrives faulty, damaged or different from what you ordered. In that case we replace it or refund you in full, and the return costs you nothing.
What sizes do you have?
Every shirt comes in S, M, L, XL and 2XL, and some also in 3XL. Sizing follows the manufacturer of each kit. If you are between sizes, write to us before ordering and we will help.
How long will my order take, and how do I follow it?
Orders are prepared and dispatched within 1 to 2 business days. Personalised shirts are printed to order and may take a day longer.
Every product page shows an estimated delivery window for your country before you buy, and that window is saved with your order. Once the parcel leaves us you get a tracking number by email, which you can follow on our Parcel Tracking page.
Where do you ship to, and what does it cost?
We ship worldwide, to more than 200 countries. You can choose standard or priority delivery, both tracked from end to end; the cost of each is shown at checkout, for your address, before you pay.
Inside the European Union the price you pay is final. Outside the EU, your country may charge import duties on arrival — those are set by your customs authority, are not collected by us, and are paid by whoever receives the parcel.
Can I return an order, and how do I get my money back?
Yes, within 30 days of receiving it, as long as the shirt is unworn, unwashed, in its original condition and with its packaging and tags — and is not personalised.
Write to us and we send you the return address. Once your return arrives and we have checked it, we refund you to the method you paid with; banks usually take a further 3 to 10 business days to show it. The full terms are in our return policy.
How can I pay, and is it safe?
Visa, Mastercard, Maestro, American Express, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, UnionPay and Blik. The ones available to you appear at checkout.
Payments are handled by Shopify Payments and by each provider. The connection is encrypted and we never see or store your card details. You are charged in the currency shown at the top of the site, and exactly the amount you see at checkout.
Still need us? Write to mavenshop.contact@gmail.com or use the contact form — tell us your order number and we will come back to you as quickly as we can.